(also available in PDF)
Elizabeth Wright
Results-driven technical content strategist, specializing in designing and building documentation suites for startups. Strengths include information design, technical writing, project management, people management, process design, graphic creation, and agile development environment.
Core Competencies
| Information design Strategic thinking Content development |
Cross-team collaboration Negotiation skills People & process management |
Process optimization Risk management Project Management |
Professional Experience
Content Strategist / Senior Technical Writer
Checkr, San Francisco, CA 2018 – present
Led all product documentation for Checkr, a high-growth unicorn standup with a 2.2B valuation.
Select Achievements:
- Responsible for customer-facing documentation strategy, planning, and delivery across all company initiatives, including in-app text strings and help, customer- and candidate-facing emails, beta documentation, Help Center, and developer documentation.
- Created and led cross-functional teams to drive product messaging across the organization.
- Drove company-wide adoption of multiple internal communication methodologies, including Jira and Confluence.
Information Architect / Senior Technical Writer
CoreOS, San Francisco, CA 2017 – 2018
Led the documentation efforts for Tectonic, an enterprise-ready Kubernetes platform that provides automated operations, enables portability across private and public cloud providers, and is always upstream OSS.
Select Achievements:
- Restructured public-facing documentation for enterprise product and open source projects to move all materials toward a more searchable, browsable, descriptive, and task based format.
- Redesigned both enterprise and open source documentation presentations to align with company messaging and road map.
Senior Technical Writer
Livefyre, San Francisco, CA 2014 – 2016
Led the documentation development process for the internet’s leading real-time conversation and curation platform. Designed, wrote, and edited existing and new documentation for developer APIs and SDKs, programming guides, and the Studio user guide. Provided usability and language feedback for all products under development.
Select Achievements:
- Submitted documentation restructuring plans, moving all materials to a task-based format, adding missing SDK APIs, and repositioning the content and presentation in alignment with the company’s roadmap.
- Managed the process by which the existing site was ported from Django to WordPress, allowing less technical contributors to add and edit new materials.
- Ported all APIs to YAML for inclusion in the new Swagger presentation.
- Redesigned the Release Note process, from JIRA use, to HTML publication, cutting production time in half.
Senior Technical Writer
Vindicia, Belmont, CA 2011 – 2014
Led the documentation development process for a SaaS Billing and Marketing company for both internal and external developers. Reviewed and critiqued new SOAP API and UI pages for naming, workflow, functionality, and style guidance. Served as first line of QA and UAT for all new product pages, providing feedback for both usability and look and feel. Managed external contractors, as required.
Select Achievements:
- Converted technical documentation from outdated PDF files to interactive online library, resulting in greater ease-of-use, better customer experience, and fewer technical support interactions.
- Created a localized repository wiki for all published and in-progress work, resulting in company-wide access to all available materials.
- Reorganized, redesigned, and rewrote all existing documentation, and created three new product suites, with an overall increase in customer-facing documentation of 50%.
- Employee of the Month, August 2011.
Harbor Master
Playa Pete’s Plaza, Black Rock City, NV 2010 – Present
Managed the project plan and 150 volunteers for The Monaco, one of the most visible art cars in Black Rock City. Developed, maintained, and drove the mailing list to keep all participants on time and on track for that thing in the desert. Helped generate and execute punch lists for annual upgrades and maintenance for the ship. Organized camp layout, and monitored on-site adherence to The Rules.
Gallery Manager
Interactive TV Today, San Francisco, CA 2009 – 2014
Curated and managed the Gallery component of the TV of Tomorrow Conference at the Yerba Buena Center for the Arts, from artist solicitation and selection, to gallery design, installation and loadout. Generated all supporting documents, including personnel and materials management project plans and Gallery Catalog.
Select Achievements:
- Built the gallery from 5 local, to 17 local and international artists, with a full catalog, and media coverage.
- Managed the design, one-day installation, and load out of a two day event.
Senior Technical Writer
Clarus Systems, Redwood Shores, CA 2006 – 2010
Redesigned and developed a full documentation set for an IP Telephony automated testing system. Created graphics and related collateral for all company publications and website.
Select Achievements:
- Converted scattered and incomplete documentation files from Mac to PC software, bringing them from an out-sourced vendor to in-house control.
- Built out missing materials, and maintained existing information in sync with product development.
- Trained Product Management in light-weight edit and publication process.
Process Analyst / Senior Technical Writer
Finaplex, San Francisco, CA 2006 – 2007
Defined the process by which a hosted financial management system company could transition its customized services to a shrink-wrapped product. Created all requisite and supporting documentation.
Select Achievements:
- Developed a kit of parts and project plans for the proposed business model, from new customer acquisition, through data transfer and workspace configuration, to ongoing customer care and upgrades.
- Built a Wiki-based support site, comprising materials lists, project plans, developer manuals, and other collateral. Wrote an engineering guide to build the product, and tutorials, training and demo scripts for Sales, Marketing, and end users.
Senior Technical Writer / UI Advisor
Green Array, San Francisco, CA 2004 – 2005
Designed and developed the documentation suite for a hosted project management and collaboration software system. Submitted UI and workflow improvements, which were incorporated into the product.
Process Analyst / Designer
House of Louie, San Francisco, CA 2002 – 2004
Designed the first inventory control system for an appliance retailer. Created all necessary instructional materials for all company employees. Managed all related departmental flows, from inventory count, to delivery systems, to order processing.
Select Achievements:
- Took the company from an ad hoc box counting system, with no accountability, to a serial number based, fully regimented inventory and sales tracking system for $2 million in stock and $6 million in annual sales.
Additional Professional Experience
Senior Technical Writer / Engineering and QA Manager / Project Manager
Desktop.com, San Francisco, CA 1999 – 2001
Education
Master of Architecture, The Ohio State University
Master of Arts, Art History, The University of Virginia
Bachelor of Arts, summa cum laude, Art History and English Literature, The University of Virginia
Tools
| Adobe Creative Cloud Adobe FrameMaker Atlassian products |
MadCap Flare OpenAPI 3.0 Markdown |
Lucidchart Git Visio |